{"id":1124,"date":"2022-07-01T10:38:12","date_gmt":"2022-07-01T09:38:12","guid":{"rendered":"https:\/\/blog.citrus-lime.com\/rbe\/?p=1124"},"modified":"2022-08-02T15:32:47","modified_gmt":"2022-08-02T14:32:47","slug":"rb-equestrians-customer-rewards-scheme","status":"publish","type":"post","link":"https:\/\/blog.citrus-lime.com\/rbe\/rb-equestrians-customer-rewards-scheme\/","title":{"rendered":"RB Equestrian’s Customer Rewards Scheme"},"content":{"rendered":"\t\t
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Goodbye Paper Loyalty Vouchers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Our super popular loyalty scheme has been going for over 25 years and we know many of you have looked forward to receiving your vouchers in the post.<\/p>

This year it has had a major overhaul which will mean the end of paper vouchers (boo!) but the beginning of a new system that means you can spend your loyalty points whenever you\u2019d like (yay!).\u00a0\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Hello Customer Rewards<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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From 1 June 2022, our customer loyalty programme means you will start accruing your new points when you shop with us both in-store and online. <\/p>\n

Our industry busting scheme will still give you 4% worth of points on anything you spend* and you can spend your points on anything you like!<\/p>\n

You won\u2019t need to do anything to be set up on our new scheme, if you\u2019re already on our existing system.  We\u2019ll still ask for your postcode when we serve you on the tills and all points will accrue automatically.  <\/p>\n

We do, however, need to make sure we have an up-to-date email<\/strong> address<\/strong> from you to ensure that your points are available for you to spend easily. So over the next few months don\u2019t be surprised if we check your details with you when we see you in-store. <\/p>\n

*Customer Rewards points do not accrue for items that are on sale.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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FAQs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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How many points will I get when I buy from you?<\/strong><\/p>\n

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  • Our generous scheme gives you the equivalent of 4% back on all of your purchases.  That means that if you spend \u00a3100 you will receive points worth \u00a34. <\/li>\n
  • The points do not have a cash value and we reserve the right to withdraw, cancel or amend the scheme without notice at any time. The reward points are also non-transferable. <\/li>\n<\/ul>\n

    Do I get points on everything I buy?<\/strong><\/p>\n

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    • You\u2019ll get points on everything you buy including feed, bedding, wormers and services.  The only thing you won\u2019t receive points on are items that are reduced from their normal price by 20% or more (i.e. proper sale items).<\/li>\n<\/ul>\n

      How long do my points last?<\/strong><\/p>\n

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      • Points last for 365 days from the date you earned them.<\/li>\n<\/ul>\n

        Do I have to do anything if I\u2019m already on your loyalty scheme?<\/strong><\/p>\n

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        • No \u2013 your existing customer records will automatically update to our new scheme. <\/li>\n<\/ul>\n

          I want to use my points online but your system can\u2019t find me?<\/strong><\/p>\n

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          • Your unique identifier is your email address so we need to make sure we\u2019ve always got the one you\u2019d like us to have.  If you\u2019ve got more than one, have changed your email address or aren\u2019t sure that we hold one for you then get in touch so we can get your details updated.<\/li>\n
          • It is your responsibility to keep us informed of your up to date email address and other contact details. We cannot be responsible for lost or expired points if you have not kept these details up to date.  <\/li>\n<\/ul>\n

            I don\u2019t have an email address \u2013 can I still stay on the scheme?<\/strong><\/p>\n

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            • Yes of course \u2013 but you\u2019ll only be able to use your points in-store, not online.<\/li>\n<\/ul>\n

              I\u2019ve still got paper loyalty vouchers from you \u2013 can I still use them?<\/strong><\/p>\n

                \n
              • If they\u2019re in date then yes you can.  Our last issue (sent end of May 2022) can be used up until 31 May 2023. <\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                A short guide to our new customer rewards program which means you can spend your loyalty points online and in store. <\/p>\n","protected":false},"author":21,"featured_media":1211,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"footnotes":""},"categories":[1],"tags":[118,117,119],"class_list":{"0":"post-1124","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-news","8":"tag-customer","9":"tag-loyalty","10":"tag-reward"},"featured_image_src":"https:\/\/blog.citrus-lime.com\/rbe\/wp-content\/uploads\/sites\/14\/2022\/07\/RB-Equestrian-Customer-Rewards-Scheme.png","author_info":{"display_name":"RB Equestrian","author_link":"https:\/\/blog.citrus-lime.com\/rbe\/author\/didier\/"},"yoast_head":"\nRB Equestrian's Customer Rewards Scheme - RB Equestrian Blog<\/title>\n<meta name=\"description\" content=\"Join our new RB Equestrian's Customer Rewards Scheme available now in store and online. 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