We want to provide a safe environment for you to shop in. So while there has been a relaxation in the lockdown rules, we ask all our customers and visitors to help us to remain Covid secure.
PLEASE DO NOT visit if you have any symptoms of coronavirus or if you live with or are in a support bubble with anyone who has symptoms or has tested positive.
If you do visit, we encourage you to
1. consider wearing your mask (we will ask you to wear a mask during any hat or body protector fittings)
2. maintain social distancing at all times; and
3. wash your hands or use hand sanitiser when you come in.
Be aware that we may have to limit the number of customers in store at any one time for everyone’s safety.
Hat and body protector fitting:
We shall be carrying out hat and body protector fittings but we ask you to:
i. ensure neither you, nor anyone in your household or any ‘bubble’ of which you are part, have: (a) Covid-19 or have tested positive within the last 14 days or (b) Covid-19 symptoms: a temperature; a new, continuous cough; and/or and loss or change of taste or smell;
ii. wear a face mask at all times during the fitting; and
iii. be prepared to wait if necessary. We have to limit the number of people we can serve at any one time to enable effective social distancing.
In order to minimise the risk of transmission of Covid-19:
i. Our fitters will socially distance for as much of the fit as possible.
ii. You will be guided through as much of the fit as possible from an appropriate distance and you will be required to remain seated in the designated area.
iii. There may be some requirement that social distancing is breached to help us find the best fit for you but this will be strictly limited and will be discussed with you in advance.
iv. We will use hand sanitizer and/or wash our hands before we begin the fitting.
v. All hats and body protectors are being treated after being tried on.
vi. We may not be able to fit children who require close supervision by a parent or guardian
PLEASE NOTE: Before each purchase, you (or a parent or guardian for a person under 18) will be required to sign the BETA Riding Safety Equipment Sales Record Confirmation Note.
SAFETY EQUIPMENT IS NON-RETURNABLE, UNLESS FAULTY. PLEASE MAKE SURE YOU ARE PREPARED TO BUY ON THIS BASIS.
Can’t visit us in store?:
Don’t forget you can still shop with us online (delivery is free to most of the UK on orders over £30);
Free Click and collect – we can deliver to your car if you do not want to enter the store;
Order by phone if you’re on our customer loyalty scheme – either for delivery by courier or for in-store pick up
You can always, pick up the phone (01908 365335) or drop us an email at service@rbequestrian.co.uk if you’ve got any questions