Toggi Gleam Gloves Childrens in Black

UK Delivery

We offer free delivery for orders over £30 within much of Great Britain.

All orders within most of Great Britain that are £30 and under are charged at £3.99.

Provided the goods you have ordered are in stock and we receive your order by 12 noon on a business day (ie Monday to Friday), we aim to dispatch them the same day. For orders received after 12 noon on a business day or at the weekend we aim to send them the next business day (provided we have the items in stock). Occasionally this may be longer if we require security authorisation from your payment provider or at particularly busy times.

If there is a delay in dispatching your order we will contact you, by email, as soon as reasonably practicable.

Deliveries Outside of the UK

You will be required to sign for your delivery on arrival. Our freight forwarders normally deliver between 9am and 6pm so you may wish to have your products delivered to your place of work if you are not usually at home during those times.

Deliveries to Europe

Our products are sold with UK VAT (value added tax), where applicable, to customers located in the EU.  UK VAT will be removed from all products (where applicable) that are sold to customers located outside of the UK. 

Deliveries to the US, Canada, Australia and the rest of the world

We deliver to these countries via an express delivery service. Deliveries to:

• US & Canada typically take 2 to 5 business days
• Australia & New Zealand typically take 5 to 7 business days
• Rest of the World typically take 7 to 14 business days

Delivery costs are dependent on size and weight of the item. If you would like to place an order with us and you live outside of Europe please contact us by email at service@rbequestrian.co.uk or by phone on +44 (0) 1908 365 335 for a quote for the delivery costs.

PLEASE NOTE: where you are located outside of the EU you will be responsible for any duties and taxes payable on your order on arrival in your delivery country.  Because customs policies vary between countries we cannot predict what these charges may be, nor do we have any control over them.  If you would like to know what your liability may be we recommend you contact the relevant tax authorities in your delivery country before you place an order with us.  Please be aware that delays at customs are outside of our control and may affect the time in which it takes your order to arrive with you.

Delivery problems

Sometimes for reasons beyond our control, your order cannot be sent out or delivered within the time frames you were expecting. Please get in touch with us by email at service@rbequestrian.co.uk or call us on +44 (0) 1908 365335 and we shall do our best to sort it out if we can. 

If you don’t want to wait in for a delivery you can reserve items using our click & collect service.

Order online and pay in-store.  We’ll call you (or email if we can’t get through) when your package is ready for collection, meaning you can pop in at a time that’s convenient for you!

And, of course, we offer this service for free.

How do I return goods to you for an exchange?

If you are in the UK

You have 14 days to tell us (by phone or email) that you wish to return the goods and a further 14 days in which to return them to us. Please return the goods to us in a clean, dry and unused state with all original packaging and labelling. You are responsible for any cost of postage incurred in returning the goods. You are also responsible for the goods while they are in transit to us so please ensure that they are packaged securely. You should obtain proof of posting. On receipt of the goods we will arrange for the exchange to be sent out to you as soon as possible. We will provide one exchange with no charge for postage for sending the replacement goods. 

If you are outside of the UK

You have 14 days to tell us (by phone or email) that you wish to return the goods and a further 14 days in which to return them to us. Please return the goods to us in a clean, dry and unused state with all original packaging and labelling. Please enclose a completed ‘Returns/Exchange Form’ (found at the bottom of this page). You are responsible for any cost of postage incurred in returning the goods. You are also responsible for the goods while they are in transit to us so please ensure that they are packaged securely. You should obtain proof of posting.

You must ensure any package is clearly marked 'Goods Returned to Vendor'.

How do I return goods to you for a refund?

You have 14 days to tell us (by phone or email) that you wish to return the goods and a further 14 days in which to return them to us. Please return the goods to us in a clean, dry and unused state with all original packaging and labelling. You are responsible for any cost of postage incurred for returning the goods. You are also responsible for the goods while they are in transit to us so please ensure that they are packaged securely. You should obtain proof of posting. On receipt of the product(s) we will refund the cost of the goods to the credit/debit card/PayPal account by which the original payment was made. 

You must ensure any package is clearly marked 'Goods Returned to Vendor'.

Provided the goods are in an as new condition we will refund the cost of the goods onto the card/PayPal which you used to make the original payment.  We will process the refund as soon as possible after receipt of the goods.  In our experience refunds can take up to 21 days to be shown on your card/PayPal account.

We are not able to accept special order items, DVDs, CDs, computer software, books or underwear for refund or exchange unless they are faulty.

What if my goods are faulty or you've sent me the incorrect product?

If we've sent you the incorrect product then sorry!  Please contact us at your earliest possible convenience and we will arrange for the correct product to be sent out to you.  We will refund your reasonable postage costs to return the original product to us.

Thankfully manufacturing faults are rare and we would expect these to become apparent shortly after the product is used for the first time.  There is an assumption that products purchased more than 6 months ago that have developed damage are unlikely to be faulty.  Please contact us as soon as you think your product may have developed a fault as we may be able to deal with it without having the product returned to us.  Please email us at service@rbequestrian.co.uk with full details and we will get back to you as soon as possible.

Health and Hygiene

In accordance with the Health and Safety at Work Act 1974 we can only accept items returned to us for inspection if they are clean and dry.