UK Delivery
We offer free delivery for orders over £50 within much of Great Britain.
All orders within most of Great Britain that are £50 and under are charged at £5.99.
Provided the goods you have ordered are in stock and we receive your order by 12 noon on a business day (ie Monday to Friday), we aim to dispatch them the same day. For orders received after 12 noon on a business day or at the weekend we aim to send them the next business day (provided we have the items in stock). Occasionally this may be longer if we require security authorisation from your payment provider or at particularly busy times.
If there is a delay in dispatching your order we will contact you, by email, as soon as reasonably practicable.
Except in cases where such a method is unavailable we send all of your orders using an express service. While we cannot guarantee delivery with a certain period of time, typically deliveries to the UK take 2 working days.
Deliveries Outside of the UK
You will be required to sign for your delivery on arrival. Our freight forwarders normally deliver between 9am and 6pm so you may wish to have your products delivered to your place of work if you are not usually at home during those times.
Deliveries to Europe
Our products are sold with UK VAT (value added tax), where applicable, to customers located in the EU. UK VAT will be removed from all products (where applicable) that are sold to customers located outside of the UK.
Deliveries to mainland Europe are sent on a super quick delivery service and take 2 to 5 business days.
Deliveries to the US, Canada, Australia and the rest of the world
We deliver to these countries via an express delivery service. Deliveries to:
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US & Canada typically take 2 to 5 business days
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Australia & New Zealand typically take 5 to 7 business days
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Rest of the World typically take 7 to 14 business days
Delivery costs are dependent on size and weight of the item. If you would like to place an order with us and you live outside of Europe please contact us by email at service@rbequestrian.co.uk or by phone on +44 (0) 1908 365 335 for a quote for the delivery costs.
PLEASE NOTE: where you are located outside of the EU you will be responsible for any duties and taxes payable on your order on arrival in your delivery country. Because customs policies vary between countries we cannot predict what these charges may be, nor do we have any control over them. If you would like to know what your liability may be we recommend you contact the relevant tax authorities in your delivery country before you place an order with us. Please be aware that delays at customs are outside of our control and may affect the time in which it takes your order to arrive with you.
Delivery problems
Sometimes for reasons beyond our control, your order cannot be sent out or delivered within the time frames you were expecting. Please get in touch with us by email at service@rbequestrian.co.uk or call us on +44 (0) 1908 365335 and we shall do our best to sort it out if we can.